Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Account Information: Username, email address, password (encrypted), and date of birth for age verification
• Profile Data: Any additional information you choose to provide in your profile
• Communication Data: Messages you send through our support system or customer service
• Verification Information: Documents or information required for identity verification and age confirmation

1.2 Gameplay and Usage Data

To enhance your gaming experience and ensure platform security, we collect:

• Game Statistics: Games played, virtual credits earned and spent, achievements, and leaderboard positions
• Session Information: Login times, session duration, and frequency of visits
• Platform Interactions: Features used, buttons clicked, and navigation patterns
• Device Information: Browser type, operating system, device identifiers, and screen resolution

1.3 Technical and Security Data

For security, fraud prevention, and technical optimization:

• IP Addresses: To determine approximate location and prevent unauthorized access
• Log Files: Server logs containing access times, pages visited, and error reports
• Cookies and Tracking: As detailed in our Cookie Policy, to improve functionality and user experience
• Security Monitoring: Data related to suspicious activities or potential security threats

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Create and manage your user account
• Provide access to our games and features
• Process and track virtual credit transactions
• Maintain game progress and statistics
• Enable social features and leaderboards
• Provide customer support and respond to inquiries

2.2 Platform Improvement

Your data helps us enhance our services by:

• Analyzing usage patterns to improve game design and user experience
• Identifying and fixing technical issues or bugs
• Developing new features and content based on user preferences
• Optimizing platform performance and loading times

2.3 Security and Compliance

We process your information to:

• Verify your age and comply with legal requirements
• Prevent fraud, cheating, and unauthorized access
• Monitor for suspicious activities and enforce our Terms of Service
• Maintain audit trails for regulatory compliance

3. Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on the following legal grounds:

Processing Purpose	Legal Basis	Description
Account Management	Contract	Necessary for performing our services under our Terms of Service
Age Verification	Legal Obligation	Required to comply with age restriction laws
Platform Improvement	Legitimate Interest	Enhancing user experience and platform functionality
Security Monitoring	Legitimate Interest	Protecting our platform and users from fraud and abuse
Marketing Communications	Consent	Only with your explicit consent, which you can withdraw anytime

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Cloud Hosting Services: To store and process data securely
• Analytics Providers: To understand user behavior and improve our services
• Customer Support Tools: To provide efficient customer service
• Security Services: To protect against fraud and cyber threats

All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of ReelHaven, our users, or the public
• Prevent or investigate suspected fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

5. Data Storage and Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls ensure only authorized personnel can access personal data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Secure Infrastructure: Our servers are hosted in secure data centers with physical and digital protection
• Employee Training: Our staff receive regular training on data protection and privacy practices

5.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Accounts: Information is retained while your account remains active
• Closed Accounts: Most data is deleted within 30 days of account closure
• Legal Requirements: Some information may be retained longer to comply with legal obligations
• Security Logs: Security-related data may be retained for up to 3 years for fraud prevention

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to:

• Request a copy of all personal information we hold about you
• Receive your data in a portable, machine-readable format
• Transfer your data to another service provider (where technically feasible)

6.2 Correction and Deletion

You can:

• Update or correct inaccurate personal information through your account settings
• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances

6.3 Consent Management

Where we rely on your consent:

• You can withdraw consent at any time through your account settings
• Withdrawal of consent will not affect the lawfulness of processing before withdrawal
• You can opt out of marketing communications at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

8. International Data Transfers

ReelHaven operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during transfer.

9. Children's Privacy

ReelHaven is strictly intended for users aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from someone under 18, we will promptly delete such information and terminate the associated account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for material changes (if you have provided an email address)
• Displaying prominent notices on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information and Data Protection Officer

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

12. Supervisory Authority

If you are located in the European Union or European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal information in accordance with applicable data protection laws.